Privacy Policy
Last Updated: 2026
Fresh Springs Counselling ("we," "us," "our," or "Company") operates the freshspringscounselling.co.uk website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Name, email address, and other contact information you voluntarily provide through forms or enquiries
- Technical Data: IP address, browser type, operating system, referring URLs, and pages visited
- Cookies: Data stored through cookies and similar tracking technologies
- Usage Data: Information about how you interact with our website, including time spent on pages and links clicked
- Device Data: Device identifiers, mobile network information, and device settings
How We Use Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our website and services
- To process affiliate commissions and track referrals to casino partners
- To conduct analytics and understand user behaviour patterns
- To personalise your experience and content delivery
- To monitor and analyse trends, usage, and activities for security and fraud prevention
- To send you promotional materials, newsletters, or updates (with your consent)
- To respond to your enquiries and customer service requests
- To comply with legal obligations and enforce our terms
Cookie Policy
Our website uses cookies and similar technologies to enhance your experience. The types of cookies we use include:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Used to understand how visitors use our website (e.g., Google Analytics)
- Affiliate Tracking Cookies: Used to track referrals and attribute commissions to casino partners
- Marketing Cookies: Used for targeted advertising and retargeting purposes
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect website functionality.
Third-Party Links
Our website contains links to third-party casino operators and affiliate partners. We are not responsible for the privacy practices of external websites. When you visit casino sites or other third-party services through our links, their respective privacy policies apply.
We recommend reviewing the privacy policies of any third-party website before providing your personal information. We do not control and are not liable for the content, accuracy, or practices of linked sites.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you
- Right to Rectification: You can request correction of inaccurate or incomplete data
- Right to Erasure: You can request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: You can limit how we use your data
- Right to Data Portability: You can request your data in a structured, machine-readable format
- Right to Object: You can object to certain processing activities, including marketing communications
- Right to Lodge a Complaint: You can file a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us using the details below.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of data and the purpose:
- Personal information provided through contact forms is retained for up to 3 years
- Analytics data is typically retained for 26 months
- Affiliate tracking data is retained in accordance with commission settlement requirements (typically 12-24 months)
- Marketing consent records are retained until consent is withdrawn
You can request deletion of your data at any time, subject to legal or regulatory requirements.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Website: freshspringscounselling.co.uk
If you are unsatisfied with our response or believe we have violated your privacy rights, you can file a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Note: This Privacy Policy may be updated from time to time. We will notify you of significant changes by updating the "Last Updated" date above.